Privacy Statement

In this privacy statement you can read what personal data we collect from our customers or users of our websites, how we handle it, what your rights are and with which parties we collaborate. We believe it is important that our services are reliable and transparent. We handle all personal data discreetly and carefully and ensure that we comply with applicable laws and regulations.

• Responsible

This is the privacy policy of Recreatiepark De Wielen, the party responsible for processing all personal data when you contact us. The main processor of your personal data is De Wielen Recreatie B.V., Killemerweg 2 in Sint Maarten, North Holland. De Wielen Recreatie B.V. carries out services such as marketing and customer support on behalf of Recreatiepark De Wielen.  

• How does Recreatiepark De Wielen use personal data

In this section you will find information about the various purposes for which Recreatiepark De Wielen processes personal data, which personal data it concerns, what the legal basis is for its use and how long the data is kept.

2.1 Handling requests or bookings

When you make or request a booking, you will need to create an account and enter personal details. The mandatory information we need for a booking is name, address, e-mail address, telephone number, composition of the travel group, information about the accommodation, the period of stay, any special facilities and payment information. Furthermore, data can optionally be added, such as details about the group composition and, if you rent a house in Spain, your identification type and identification number to comply with Spanish legislation. We will then pass this information on to the Spanish government and we will not use it for any other purpose. We process the information entered or provided in another way.

By submitting a request or making a booking, you will automatically be included in our address database. We use the data to communicate the status of your reservation and payment, to make the booking, to send you the necessary information about the stay and to send you service messages. We also use the booking data and data about requests to make analyzes and reports at an aggregated level for our strategic and operational business operations.

Recreatiepark De Wielen processes the aforementioned personal data to realize your request or booking, so these are necessary for the execution of the agreement between you and Recreatiepark De Wielen. We generally store the personal data that we process in connection with the application or booking for 7 years, which is in accordance with legal retention periods.

2.2 Sending the newsletter

If you have registered for the newsletter via the website, we will use the e-mail address you provided to send this newsletter. You will then automatically be included in our address file. Even if you have made a booking, you will receive our newsletter, unless you indicate that you do not want this. We would like to keep you informed of interesting offers of our products and services.

Sending the newsletter is either to comply with your registration, therefore necessary to execute the agreement between you and Recreatiepark De Wielen, or because it is in Recreatiepark De Wielen's legitimate interest to be able to inform you about the services of Recreation Park De Wielen. Unless your email address has also been collected or used for one of the other purposes mentioned in this Privacy Statement, we anonymize your email address immediately after you have unsubscribed from the newsletter. If we store your email address for other purposes, we will of course ensure that you no longer receive the newsletter.

2.3 Answering your questions or complaints and service emails

You can email us or contact Customer Service if you have any questions regarding the booking, request or other comments or complaints. In that case, we use the personal data to handle your questions, to contact you again and to take other necessary action in the context of your complaint or request. We record at which times we had contact with you via which channel, the reason for the contact and the relevant content of what was discussed or the emails that were exchanged. If you are not yet included in our address database, Customer Service can, if you agree, record your question and contact details so that Customer Service can serve you better and to handle any future requests or bookings more efficiently. If you have not completed an online booking, we may contact you to remind you of the uncompleted booking, to ask if something went wrong or to point out other properties that you may find interesting instead.

These data are necessary to execute the agreement or are in the legitimate interest of Recreatiepark De Wielen to provide you with an even better service.

The data that Customer Service stores is kept for 7 years.

2.4 Information about your visit to and use of the Recreatiepark De Wielen website

When you visit our website, some information about you is automatically registered on our server, such as which web pages you visit, your IP address (a unique number that is automatically assigned to your computer by the internet provider when you access the internet), the name of your computer system and type of internet browser. We also keep track of the use of the newsletter, such as which pages you view and which parts you read, in order to further adapt the content of the newsletter to your interests.

The information about click and search behavior and requests and bookings made allows us to put together segments and classify you in one of these segments. Segments are groups of website visitors or customers at an aggregated level that have some common characteristics, such as age group, gender or region. Recreatiepark De Wielen uses this to adjust the website and, for example, to make the layout more convenient, to change the order of search results, to change the visibility of certain offers and to organize certain pages differently. Segments are also used to show advertisements that we think are relevant to you on our website, on third-party websites and for campaigns on our website or in our app.

We store data that are important to us in connection with the functioning of the website, such as your favorites, login status and feedback, for a maximum of 1 year from the last time you visited our website or used your account. We store data about click and search behavior and other data recorded in connection with your visit to the website for 2 years.

2.5 Marketing

Your data about bookings, search behavior, settings on our website or in the app, favorites and our communication with you can be combined by Recreatiepark De Wielen. All this information enables Recreatiepark De Wielen to conduct various forms of marketing, such as via e-mail (newsletter), (un)addressed mail and banners and advertisements on websites, and to make the information sent or displayed as relevant and interesting as possible. to make for you. We measure the effectiveness of all our campaigns. You always have the option to unsubscribe from the newsletter, to indicate that you do not want to receive commercial mail from us and you can also object at any time to the use of your personal data for direct marketing purposes ( In the section below 'Contact De Wielen Recreation Park' you can read how you can do this).

The use of all this data is necessary for Recreatiepark De Wielen in the context of its legitimate interest to inform website visitors and customers about new products and services and to be able to attract more customers, retain customers and improve the increase the number of bookings.

When using the app, location data is tracked if you grant access to it.

We enrich our database with external data from smartagent. Based on zip code plus house number, we can add a lifestyle segment to each customer to better serve this customer. We also use Land Registry data to clean postal codes and addresses.

2.6 Participation in competitions or other promotions

We also use personal data when you participate in competitions or promotions that we organize. We process your name and email address to assess your submission and to communicate with you when you have won a prize. Some competitions apply additional rules about our use of personal data.

Our processing of personal data for this purpose is necessary in the context of the execution of our agreement with you.

2.7 Maintenance and optimization of website and app

Your personal data is further used to analyze and maintain the use of our website and app and associated technologies, to resolve any malfunctions, to improve availability and to protect against fraud (for example when multiple attempts are made to make a booking, or if a booking is made in violation of our general terms and conditions).

2.8 Guest Reviews

After staying in a holiday home rented through Recreatiepark De Wielen, you can post a review on our website. This review is visible to all website visitors. You are asked to include your full name, but at least your first name, and place of residence with the review because this information greatly increases the reliability of the review. We recommend that you be careful not to include any personal information in the review. The posting of a review is based on your permission. Recreatiepark De Wielen also reserves the right to refuse reviews at its own discretion and without stating reasons. You can also always request us to delete your review via the contact page. Reviews can also be used in other marketing communications of Recreatiepark De Wielen. We can share the review with the other brands of Recreatiepark De Wielen and with partners who also rent out the house in question. This makes it possible that your review will also be visible on other websites.

• Social Media

You can choose to share information from our website via social media, such as Facebook, Twitter, Pinterest, Instagram, Google and YouTube. This means that the shared information, including name and interests, can become visible to visitors to your personal pages. We collect statistics for more via Facebook Insightsgain insight into our target group and performance of Facebook posts. The privacy policy can be foundhere. We also sometimes organize competitions on Facebook, where we request data from winners. Finally, we also use Facebook for retargeting (see section 6).  Recreatiepark De Wielen recommends that you carefully read the privacy statements of the relevant social media parties. These apply to the processing of your personal data by these parties.

• Cookies

Much of the information mentioned in this Privacy Statement is collected using cookies. Cookies are text files that your device or browser stores when you visit our website. Recreatiepark De Wielen uses techniques such as cookies and tracking pixels to improve your visit. If you visit our website again, your device or browser will be recognized. This is necessary, among other things, to remember favorites, to save account information so that you do not have to enter it again and again, but also to measure and analyze the use of our website. Cookies are also used by us and third parties to show you personalized advertisements. Where necessary, you will always be asked for permission to place these cookies.

• Retention period

We store data for as long as necessary for the aforementioned purposes or to comply with legal (storage) obligations. This Privacy Statement includes the various retention periods used by Recreatiepark De Wielen. After the end of the retention period, we will delete or anonymize your personal data. You will of course no longer receive information from Recreatiepark De Wielen about new houses or other interesting mailings.

• Third parties

We will only share personal data with third parties when this is necessary:

• in the context of the provision of a service by this third party that we need to process your request or booking, such as IT service providers, product suppliers (e.g. partners who rent houses through us)   and service partners (e.g. key managers)
• to process your request for a booking, we pass on your personal data to the relevant homeowner. Homeowners please submit also comply with applicable privacy laws when using personal data. In addition, they are contractually obliged to Recreatiepark De Wielen to carefully store and use your personal data;
• to settle the payment for the rented holiday home and other costs. Recreatiepark De Wielen uses Ideal, Ingenico and Worldline/Atos as payment service providers. We recommend that you carefully consult the privacy statement of this provider as it is responsible for the processing of your data in connection with the payment;
• to analyze the data about your use of the Recreatiepark De Wielen website and app and for
• to show relevant offers and advertisements for which we use Facebook and Google. 

Most of these third parties are processors and only use personal data for the benefit of Recreatiepark De Wielen. These parties are mainly located in the Netherlands or within the EU. A number of IT service providers are located outside the European Union or have access to personal data from outside the European Union. Recreatiepark De Wielen only provides personal data to parties that guarantee that they have taken the required measures to adequately protect the data. A processing agreement is concluded with processors that, among other things, regulates the confidentiality and security of personal data by these third parties. Insofar as it concerns parties (with access from) outside the EU and the country in question does not offer an adequate level of protection, transfer by Recreatiepark De Wielen is conditional on concluding an agreement with model provisions approved by the European Commission or Recreatiepark De Wielen otherwise ensures for appropriate measures.

Only when Recreatiepark De Wielen is legally obliged to do so, personal data will be provided to supervisors, investigative services and tax authorities. We would like to point out that some of these services may have far-reaching powers with which they can enforce such disclosures.

• Security

Recreatiepark De Wielen considers good security of your personal data to be of great importance. Recreatiepark De Wielen has therefore taken appropriate technical and organizational measures to protect personal data against unauthorized or otherwise unwanted access. This is visible to you, among other things, by the lock that appears in your browser when you make a booking. Employees of Recreatiepark De Wielen or third parties engaged by Recreatiepark De Wielen will also only have access to those personal data that are necessary for the performance of their tasks. We also recommend that you create the  “My Recreatiepark De Wielen” account, choose the most secure password possible, keep it secret and renew it regularly. Your password is encrypted with us stored. We regularly provide our website and app with automated security scans and take adequate measures to protect our systems against unauthorized access.

• Your rights regarding your personal data

You have the right to view and adjust your complete data, as registered at Recreatiepark De Wielen, if it is incorrect or incomplete. You must also adjust the data stored in your account yourself if it changes in the meantime. Furthermore, under certain circumstances you have the right to delete or limit the processing of your personal data by Recreatiepark De Wielen, and the right to ask Recreatiepark De Wielen to provide your personal data to yourself or to a third party. If you have already booked at Recreatiepark De Wielen, you can view and change your details in My Recreatiepark De Wielen. Recreatiepark De Wielen can send a written copy of your details if desired.

If you no longer wish to receive our newsletter or direct mail, simply unsubscribe via the website. Once you have given permission to place cookies, which are used for marketing purposes, such as displaying personalized advertisements, you can withdraw it via your browser settings. Once cookies have been placed, you can delete them again. Please note that some functionalities of the website will no longer work properly. You can also object to our processing of your personal data for reasons related to your specific situation, especially when it is processed in the legitimate interest of Recreatiepark De Wielen (as indicated in this Privacy Statement).

• Contact De Wielen Recreation Park

To exercise your rights with regard to your personal data, you can contact Recreatiepark De Wielen.  You may be asked to send a copy of your ID. You can also contact us without obligation if you have any other questions about our use of your personal data, this Privacy Statement or other matters relating to our services or this website. Your question or comment will be handled professionally, confidentially and as quickly as possible. If you have any complaints about how Recreatiepark De Wielen handles your personal data, you can always contact the Dutch Data Protection Authority, PO Box 93374, 2509 AJ. THE HAGUE.

This Privacy Statement may be updated from time to time by Recreatiepark De Wielen. You can find the amended Privacy Statement on our website with a clear statement that it is a new version. To the extent that we have your e-mail address, we will inform you by e-mail of important changes.

Last change: December 2023